Our primary authentication hubs are responsible for dispatch on arrival and all items are professionally authenticated prior to being packed and shipped from here.

 

Please do not contact us regarding order updates unless 13 business days (no weekends included) + 2 processing days have passed.

We are often overwhelmed with support tickets and messages on orders that 98% of the time that do not fall into this category. Meaning, most inquiries are still within those parameters. (As true delays are often rare, but do occasionally happen.) We understand you want your order, but once it's placed, within 3-5 business days you can expect it to be en route to us for authentication, and when it ships from us, the time is around 1-3 business days with tracking auto-emailed. The delivery time is an open estimate should any logistic or shipping companies be behind. If it's for anything else, we are more than happy to address it. No, we will not ignore order inquiries, but know that they may be pushed to the bottom of our ticket list if they are issued within estimated delivery times. Thanks, this helps us a lot as we grow!

TAXES

All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. Sole Factory has no control over the fees imposed and we also cannot reimburse the amount in any capacity.

We will declare the full cost of the item according to the invoice amount.

Sole Factory will not be liable for packages held or confiscated by customs.