Thank you for ordering with Sole Factory™
We internationally based in Singapore
We ship via our five international warehouses
- Los Angeles, United States
- Dubai, UAE
- Pulau Ujong, Singapore
- Toronto, Canada
- Hong Kong, China
We ship Via USPS/UPS/FEDEX/DHL
All domestic orders are fulfilled within 7-10 business days of purchase.
(COVID-19 NOTICE: Please allow an additional 7-12 business days due to potential delays caused by Covid-19. While delays have been mostly negligible, they are often random and uncontrollable. If an order exceeds 21 business days, please contact us.
We are a team of dedicated authentication experts, all items are subject to prior authentication and depending on the item, an additional day may be needed to follow through with our references.
To request cancellation for any reason, please submit a ticket at our Return Center
Please allow up to 48 hours for the charge to appear on your credit card or bank account statement.
TAXESAll taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. Sole Factory has no control over the fees imposed and we also cannot reimburse the amount in any capacity.
We will declare the full cost of the item according to the invoice amount.
Sole Factory will not be liable for packages held or confiscated by customs.